September 2023

Our contact details
Name: Lily & Myrtle
Address: The Mayford Centre, Mayford Green, Woking, Surrey GU22 0PP
Phone Number: 01483 958963
E-mail: info@lilyandmyrtlesurrey.co.uk

The type of personal information we collect
We currently collect and process the following information:
– Your Name
– Address
– Phone Number
– Email Address

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you when placing an order with us or sending us an enquiry. 
We use the information that you have given us in order to process your order and provide the best possible service to you.
We will never share your information with a third party.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information is your consent. You are able to remove your consent at any time. You can do this by contacting info@lilyandmyrtlesurrey.co.uk

How we store your personal information

Keeping Data secure
We will use technical and organisational measures to safeguard your Data, for example:
1. access to your account is controlled by a password and a user name that is unique to you.
2. we store your Data on secure servers.
3. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@lilyandmyrtlesurrey.co.uk..

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your data protection rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@lilyandmyrtlesurrey.co.uk if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@lilyandmyrtlesurrey.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk